FREQUENTLY ASKED QUESTIONS
How much experience do you have in building custom pools?
As a seasoned custom pool contractor, we have almost 3 decades experience in building custom pools. Infact we are professioals in custom pool design and development. Our design team are experts in creating a supurb custom pool based on your specific desires and needs. Experience matters and we have a proven track record to design and build a beautiful custom pool for years of pure enjoyment.
Can you provide references or examples of previous custom pool projects you have completed?
As a pool builder we provide references or examples of our past custom pool projects. You can preview our Youtube Videos and look at our photos which will give you plenty of comfort in chooosing us as your custom pool contractor. Of course, you can ready customer testimonials on our social networks such as Facebook and Google Business Profiles.
Are you licensed and insured as a pool contractor?
Yes, we are confirmed as a fully licensed and insured custom pool contractor in the state of Arizona and locally here in Lake Havasu City.
What is the estimated timeline for completing a custom pool project?
We provide an estimated timeline based on the size and complexity of the project. Currently our average pool build is 4 months. However, there are a few circumstances that can delay the completion of our project. Such as a home that is under construction or other construction projects happening on the property or simply weather. We want your pool finished in a timely manner and do everything possible to make that happen.
What factors determine the cost of a custom pool?
The incurred cost of a custom pool can be influenced by factors such as the size, design complexity, materials used, additional features and site conditions. We ask a lot of questions to provide a clear scope of each design and development project we take on.
Can you help with the design and planning of the custom pool?
Desert Storm Custom Pools offers design and planning services to create a customized pool that meets your requirements. We have all the mental and physical tools in addition to experience needed to create the prefect custom pool based on your vision as matched with the highest quality and building standards in the industry.
What types of materials do you typically use for custom pool construction?
As a custom pool contractor, we discuss the various options for pool construction materials, such as concrete, or natural stone, and explain their suitability for your specific project. We have plenty of materials to choose from such as travertine, limestone, concrete, ledger-stone, mini pebble, plaster and more! Selection is part of the design and development process, and we will guide you so that your vision is matched with those needs and vision.
Do you offer any warranties or guarantees for the pool construction?
We outline any warranties or guarantees and provide for their workmanship, equipment, or materials used in the pool construction. We provide those warranties and guarantees in writing.
What permits and approvals are required for building a custom pool?
Since we are a seasoned custom pool contractor we we deal with the necessary permits and approvals required by local authorities, and we are able to assist in obtaining them from start to finish. We take the hassle out of custom pool development and take on those tasks. We work with you to obtain any permits and approval in Lake Havasu City or any state requirements.
Do You Renovate Old Pool Builds?
We do not renovate previous old pool builds.
Will you handle all aspects of the project, including excavation, plumbing, electrical, and finish work?
Desert Storm Custom Pools will handle all aspects of the project including our subcontractors for certain tasks. We have a team which handles excavation, plumbing, or electrical work as well as other requirements. Our staff and team have decades of experience, so you can have comfort in knowing your project is being completed at the highest standards for the custom pool industry.
How do you ensure the safety and quality of the pool construction?
We follow all state and local safety protocols, quality control measures, and adherence to industry standards to ensure the pool construction is as safe as possible and of high quality.
Do you provide ongoing maintenance and servicing for the custom pool?
Our preferred provider will service your pool, at no cost to you, for the first 30 days after completion. After the complimentary 30 days you have the choice to hire them to service your pool or hire your own preferred provider.
Can you incorporate specific features or amenities into the custom pool design?
We strive to incorporate all your desired features while staying within your budget. We can incorporate specific features or amenities like waterfalls, spas, lighting, heating systems, or automation technology into the custom pool design. We provide guidance, the newest technology and help you decide the best path for your custom pool build.
What options do I have for pool finishes, such as tiles, plaster, or pebble surfaces?
We have a showroom full of finish options. We believe that you must look and feel the different options to make the best choices for your project. We explain the various options and their pros and cons, available for pool finishes, including tiles, plaster, pebble surfaces, or other alternatives, and discuss their durability and aesthetic appeal.
How do you handle any potential issues or changes during the construction process?
We address all potential issues or changes during the construction process, including communication channels, change order procedures, and problem resolution protocols. We will always provide clear communication and any information needed for a smooth pathway from start to finish.
